Privacy Policy

Last Updated: November 27, 2025

Welcome to OneCart (“Company”, “we”, “our”, “us”). We operate the website e10.shop and the OneCart mobile application (“Platform”). This Privacy Policy explains how we collect, use, store, protect, and share your information when you use our services, including browsing our website or placing an order through our app.

By using OneCart, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Personal Information

Information you provide directly when you register or place an order:

• Name

• Phone number

• Email address

• Delivery address & location

• Payment information (processed securely via third-party gateways)

1.2 Automatically Collected Information

When you access the Platform, we automatically collect:

• Device details (model, OS, browser type)

• IP address and approximate location

• Access logs, app usage data, and interactions

• Cookies, pixels, and tracking technologies

1.3 Transaction Information

• Order history

• Cart activity

• Delivery preferences

• Payment status

• Offers and coupons used

1.4 Delivery Information

• Live location (only when you choose to share for delivery tracking)

• Communication with delivery partners

• Delivery timestamps

2. How We Use Your Information

We use your data to provide, operate, and improve the OneCart experience:

• To create and manage your account

• To process and deliver orders quickly and accurately

• To display relevant products and offers

• To send notifications, alerts, and promotions

• To improve platform performance and user experience

• To respond to customer support requests

• To ensure fraud prevention, safety, and legal compliance

• To monitor usage trends and analytics

3. How We Share Your Information

We only share your data when necessary:

3.1 With Delivery Partners

To fulfil your order (name, address, contact details).

3.2 With Service Providers

Trusted third-parties such as:

• Payment gateways

• SMS/email service providers

• Cloud hosting and analytics services

3.3 For Legal Requirements

We may disclose information if required by:

• Law enforcement

• Government authorities

• Court orders

• Legal processes

3.4 With Your Consent

We may share information if you explicitly authorize it.

We do not sell your personal data to any third party.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Maintain user sessions

• Remember cart items

• Personalize your experience

• Analyze platform usage

You may disable cookies in your browser, but some features may not work properly.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encrypted data transfer (HTTPS/SSL)

• Secured storage systems

• Restricted employee access

• Regular vulnerability checks

However, no digital platform can guarantee 100% security.

6. Data Retention

We store your information for as long as:

• Your account is active, or

• It is needed to provide services, or

• Required to comply with legal obligations.

You may request account deletion at any time.

7. Your Rights & Choices

You have the right to:

• Access your personal data

• Update or correct your information

• Request deletion of your account

• Disable notifications or promotional messages

• Withdraw consent for location sharing

• Opt out of marketing communications

To exercise these rights, contact us at info@e10.shop.

8. Children’s Privacy

OneCart does not knowingly collect data from children under 18 years.
If you believe a child has provided us information, contact us so we can delete it.

9. Third-Party Links

Our Platform may contain links to external sites.
We are not responsible for the privacy practices or content of these third-party websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with a revised “Last Updated” date.
Continued use of the Platform means you accept the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or your data:

OneCart (e10.shop)
📧 Email: support@e10.shop
🌐 Website: https://e10.shop/
📍 Address: Greater Noida, India