Terms & Conditions

Last Updated: November 27, 2025

Welcome to OneCart, operated by e10.shop (“Company”, “we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your use of our website, mobile application, and all related services (collectively, the “Platform”).
By accessing or using OneCart, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Eligibility

By using OneCart, you confirm that:

• You are at least 18 years old, and

• You have the legal capacity to enter into a contract.

2. Account Registration

To place orders, you must create an account and provide accurate information.
You agree to:

• Maintain the confidentiality of your login details

• Accept responsibility for all activities under your account

• Update your personal information when necessary

We reserve the right to suspend or delete accounts that violate these Terms.

3. Use of the Platform

You agree not to:

• Use the Platform for any unlawful purpose

• Attempt to interfere with our systems, servers, or security

• Misuse promotions, discounts, or referral programs

• Harass our delivery partners or staff

• Provide false information or impersonate others

We may restrict access to users who engage in abusive or fraudulent activities.

4. Products & Availability

• Product images, descriptions, and prices are subject to change depending on stock and location.

• Certain items may be unavailable or replaced based on real-time inventory.

• We strive for accuracy but do not guarantee error-free listings.

5. Orders & Acceptance

Placing an order does not automatically guarantee acceptance.
We may cancel or modify your order if:

• Items are out of stock

• Incorrect pricing or product information is displayed

• Delivery is unavailable to your address

• Fraudulent activity is suspected

In such cases, refunds (if applicable) will be processed as per our Refund Policy.

6. Delivery

• OneCart aims to deliver orders within 10 minutes, depending on location, traffic, and operational factors.

• Delivery times are estimates, not guarantees.

• You must be available to receive the order at the provided address.

• Delivery partners may contact you via phone/SMS for coordination.

Failed delivery due to customer unavailability may result in cancellation or additional charges.

7. Pricing & Payments

• Prices may vary based on locality, demand, or promotional offers.

• All payments are processed via secure third-party gateways.

• Taxes and delivery charges (if any) are displayed at checkout.

• We are not responsible for payment failures or delays caused by external payment processors.

8. Cancellations & Refunds

Cancellations and refunds are governed by our Cancellation & Refund Policy.
In general:

• Orders can be canceled before they are packed.

• Once packing begins, cancellation may not be possible.

• Refunds (if eligible) will be processed to the original payment method.

Damaged or missing items must be reported within 24 hours of delivery.

9. Offers, Discounts & Promotions

• Offers are time-bound and may include specific terms.

• Misuse, manipulation, or fraudulent use of offers may result in account suspension.

• OneCart reserves the right to modify or withdraw promotions at any time.

10. User Conduct

You agree to:

• Treat delivery partners respectfully

• Not misuse customer support channels

• Not attempt to reverse-engineer the app or misuse its features

Violation may result in temporary or permanent account suspension.

11. Intellectual Property

All content on OneCart—including logos, trademarks, text, images, and software—is the property of e10.shop and protected by applicable laws.
You may not copy, reproduce, distribute, or modify content without written permission.

12. Third-Party Services

We use third-party services for:

• Payments

• Analytics

• Delivery mapping

• Communications (SMS/email)

We are not responsible for issues caused by third-party service providers.

13. Limitation of Liability

To the maximum extent permitted by law, OneCart is not liable for:

• Delays in delivery

• Unavailability of products

• Losses caused by user error, misuse, or unforeseen events

• Any indirect, incidental, or consequential damages

Your sole remedy for dissatisfaction with the Platform is to stop using our services.

14. Indemnification

You agree to indemnify and hold OneCart harmless from claims, losses, damages, or liabilities arising from:

• Your violation of these Terms

• Misuse of the Platform

• Misconduct toward our staff or delivery partners

15. Termination

We may suspend or terminate your account without prior notice if you:

• Violate these Terms

• Engage in fraudulent or abusive activities

• Misuse the services or platform features

You may delete your account at any time by contacting support.

16. Changes to These Terms

We may update these Terms periodically.
Revisions will be posted on this page with an updated “Last Updated” date.
Continued use of the Platform means you accept the updated Terms.

17. Governing Law

These Terms are governed by the laws of India.
Any disputes will be subject to the exclusive jurisdiction of the courts in [Your City/State].

18. Contact Us

If you have any questions about these Terms & Conditions, reach out to us:

OneCart (e10.shop)
📧 Email: support@e10.shop
🌐 Website: https://e10.shop/
📍 Address: Greater Noida, India