Refund & Return Policy – OneCart

Last Updated: November 27, 2025

Thank you for shopping with OneCart, powered by e10.shop.
We aim to ensure a fast, reliable, and satisfying shopping experience.
This Refund & Return Policy explains how returns, replacements, cancellations, and refunds work on our platform.

1. Eligibility for Returns & Replacements

You may request a return or replacement in the following cases:

✔ Wrong item delivered

✔ Damaged or broken product

✔ Missing items

✔ Expired products

✔ Quality issues (for specific categories)

To be eligible:

• You must raise the request within the return window shown in the app.

• The product must be in the same condition you received it (except for opened essential items).

• Evidence such as photos or videos may be required for verification.

2. Non-Returnable Items

Due to hygiene and safety standards, some items cannot be returned, such as:

• Fresh fruits & vegetables

• Frozen items

• Dairy products

• Meat & seafood

• Opened food packages

• Personal care items (e.g., razors, cosmetics)

• Medicines

• Baby food

• Any item marked “Non-returnable” in the app

However, if these items arrive damaged, spoiled, expired, or incorrect, you may still request a refund.

3. Return Request Process

You can raise a return request directly through the OneCart app:

1. Go to Orders

2. Select the item you want to return

3. Choose Return or Issue with Order

4. Upload photos if required

5. Submit the request

Our team will review and update you on approval or rejection.

4. Return Pickup

If the return is approved:

• A delivery partner will be assigned to pick up the item.

• You must hand over the item in its original condition.

• If you miss the pickup repeatedly, the request may be cancelled.

5. Refund Policy

Refunds are issued in the following situations:

✔ Order cancelled before processing

✔ Missing items verified

✔ Wrong or damaged item returned

✔ Quality issue confirmed

✔ Delivery failure caused by OneCart

✔ Payment deducted but order not placed

Refunds are processed to your original payment method or wallet depending on the mode used.

6. Refund Timeline

Refund timelines vary by payment type:

• UPI / Wallet: 1–2 business days

• Credit/Debit Cards: 3–7 business days

• Net Banking: 3–7 business days

• Cash on Delivery: Refunded as OneCart wallet balance (or to bank account if requested)

Processing time may vary depending on your bank or payment provider.

7. Order Cancellations

7.1 User-Initiated Cancellations

You can cancel an order before it is accepted or processed.
Once items are picked or dispatched, cancellation may not be possible.

7.2 Cancellations by OneCart

Your order may be cancelled due to:

• Unavailable stock

• Incorrect address

• Payment failure

• Technical issues

• High-risk or suspicious transactions

Refunds will be processed accordingly.

8. Exchange Policy

Exchanges are allowed only if:

• A wrong product was delivered

• A damaged or defective item was received

If an exchange is not possible, a refund will be issued.

9. Late or Missing Refunds

If you haven’t received a refund:

1. Check your bank or wallet again

2. Contact your payment provider

3. If still unresolved, reach us at: support@e10.shop

We will assist you immediately.

10. Abuse of Return Policy

We reserve the right to:

• Deny returns for repeated misuse

• Block fraudulent accounts

• Refuse service if the policy is violated

Our priority is protecting genuine customers and partners.

11. Contact Us

If you have questions or need support regarding refunds or returns, contact us:

OneCart (e10.shop)
📧 Email: support@e10.shop
🌐 Website: https://e10.shop/
📍 Address: Greater Noida, India